How much time do I have to meet the chauffeur on my Airport transfer reservations ? L.I Moon Star provides 30 minutes (45 minutes for international arrivals requiring customs clearance)of free wait time on each airport arrival transfer for you to deplane and pick-up your luggage.If you do not meet your chauffeur or call us within 30 minutes(45 minutes for int.arrivals)of your plane landing we will consider you a "no-show" and you will be charged in full for the reservations. Back to Top
What happens if my plane is early or late arriving? L.I Moon Star car services updates all flight arrival times and we arrive when your plane lands no matter whether you arrive late or early provided we have a correct flght number. Back to Top
How Can I cancel and what is yor cancellation policy? All cancellations must be made within 48 hrs prior to your arrival.To avoid being charged you must cancel your reservations within 48 to 12 hours before service time.You must provide confirmation number for each reservation.
(-Email your cancellation 48 hours
-Phone cancellation 12 hours) Back to Top
How far in advance should I place my reservation? Availabilty changes daily and we suggest you place reservation as soon as you have firm travel dates and times. Back to Top
When is my credit card charged? L.I Moon Star will charge your credit card 72 hours prior to the scheduled pick-up time. Back to Top
Do your vehicles have any identifying label/sign or advertising? No There is no car number or any kind of sign in the vehicles except for the name sign in the window at pick-up time. Back to Top
How much should I tip the driver? The industry standard tip is 20% Back to Top
What If I am unable to arrive in time for a reservation 'No Show' ? All No Shows will be charged full rate. Back to Top
What happens if my fligts is early Morning (A.M )? Early morning Only From Airport Pick-up (11.59 PM-6.00 AM)Surcharge:$20.00 Back to Top
