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Frequently Asked Questions
How much time do I have to meet the chauffeur on my Airport transfer reservations ?
Long Island Sunrise Ride Limousine provides 30 minutes (45 minutes for international arrivals requiring customs clearance)of free wait time on each airport arrival transfer for you to deplane and pick-up your luggage.If you do not meet your chauffeur or call us within 30 minutes(45 minutes for int.arrivals)of your plane landing we will consider you a "no-show" and you will be charged in full for the reservations.  back to top

What happens if my plane is early or late arriving?
Long Island Sunrise Ride Limousine and car services updates all flight arrival times and we arrive when your plane lands no matter whether you arrive late or early provided we have a correct flght number.  back to top

How Can I cancel and what is yor cancellation policy?
All cancellations must be made within 48 hrs prior to your arrival.To avoid being charged you must cancel your reservations within 48 to 24 hours before service time.You must provide confirmation number for each reservation. (-Email your cancellation 48 hours -Phone cancellation 24 hours)  back to top

How far in advance should I place my reservation?
Availabilty changes daily and we suggest you place reservation as soon as you have firm travel dates and times.  back to top

When is my credit card charged?
Our service will charge your credit card 72 hours prior to the scheduled pick-up time.  back to top

Do your vehicles have any identifying label/sign or advertising?
No There is no car number or any kind of sign in the vehicles except for the name sign in the window at pick-up time.  back to top

How much should I tip the driver?
The industry standard tip is 20%.  back to top

Will my driver help with my luggage ?
Yes,Your personal driver is there to serve you from the moment he greets you until he drops you off safe and sound at your destination.  back to top

Is there a charge for extra stops?
Point to point additonal stops are $20.00(each stop)and if stop is longer than 15 minutes also waiting time charge($35.00 per hour).  back to top

What If I am unable to arrive in time for a reservation 'No Show' ?
All No Shows will be charged full rate.  back to top

What happens if my fligts is early Morning (A.M )?
Early morning Only From Airport Pick-up (11.59 PM-6.00 AM)Surcharge:$25.00 (extra).  back to top

Can I set up a corporate account ?
Corporate accounts can be established,Please contact our office at 1-800-993-0861 or by e-mail at  back to top

Terms and Conditions
Long Island Sunrise Ride Limousine Service is not responsible for any damage cause by any Sub-contractor.  back to top

Lost or damaged items.
Long Island Sunrise Ride Limousine Service not responsible for lost or damaged items left in the vehicles.   back to top

What kind of peyment do you accept?
Amex,Visa,Master card,Discover,Paypal,Venmo,Zelle,CashApp,and Cash.  back to top

What if my question is not answered above ?
Simply call us :1-800-993-0861  back to top

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